We’ve looked at some other questionable behavior and now I’d like to get some feedback about a situation where I tried to pay for something but accidentally got my money back. How far do I have to go to give ‘found money’ back?
I bought glasses recently through an online promotion (I only had to pay for shipping and handling), which came out to $11.29 for a pair I really liked. Pretty sweet, right??
Well, I picked out the glasses, went to the checkout page, and tried paying by PayPal, but got an error. Hoping it was a one-time occurrence, I tried again, but again had no luck. So I tried doing it via credit card, but was given no indication that the transaction went through. I got no email confirmations, but I did get a PayPal confirmation indicating that I had been charged.
I called, emailed, and sent a Facebook message to the company, hoping that they could help me solve my problem. They said to email the PayPal transactions to them and they would have them reversed, and to try again.
So I forwarded the PayPal emails and tried again. Nope! I forwarded that too, and called once more to get it settled. The customer service representative told me to email her that last transaction to her as well, so I did. She also was able to put my order through over the phone and charged my credit card $11.29.
Two days later, I was refunded my PayPal payments, but they accidentally refunded an extra $11.29 (probably because I freaked out and gave my information to all the avenues, hoping that someone would answer), meaning that instead of paying $11.29 for my glasses, I got them for free.
What should I do? Keep the money? Try and find a way to give it back?
I can’t simply refund their refund, so it would take some effort on my part. Is it worth it? Do they even deserve a ‘refund’ after hijacking my account for a few days? Or do I owe them because I simply don’t deserve it for free?
But what if it takes me an hour?
Readers, How long do I have to spend trying to give them their money? At a certain point it won’t make sense, but where is that point?