When my insurance company and optometrist both duped me into paying an extra $60, I learned my lesson. Still, I needed a year’s supply of contact lenses, and the only way to get the $130 credit from my insurance company was to buy through the same provider, Hour Eyes.
I really hate that store. The first time I walked in, I was greeted and asked to hold on for a minute. So I stood there as the woman behind the desk wrapped her pencil in scotched tape for two minutes. Already, I knew I was going to get some great customer service.
Goal: Purchase 8 boxes of contact lenses (a one year supply) for as little as possible.
Expected Outcome: Pay as little as possible.
Knowing their policy on price-matching (they’ll match any price as long as there’s proof), I brought in my iPhone with the best price I could find for 8 boxes. But when I tried to get my entire order price matched and then have them price match the rest, I was left with 4 boxes covered by the insurance company and a bill of about $110 for the other 4 boxes, way more than I was expecting to spend.
Since I didn’t know what the best price I could find for 4 boxes, I went home and came back 3 days later, this time with the prices for both 4 and 8 boxes of lense.
I knew I just wanted to buy 4 boxes this time and I would get the rest online or later in the year (hoping I could stretch 6 months of lenses into about 9 months).
But the woman tried to convince me that I would get a discount if I bought 8 boxes. Knowing their price match policy for real this time, I told her it wouldn’t be worth it, but I asked anyway what it would come out to. She spent about 5 minutes doing some math that I couldn’t follow (adding discounts where they shouldn’t be and starting over about 4 times).
I knew I’d still be looking at a $100+ bill, so I just waited for her final number. $189.92. How she got there, I have no idea, it’s possible she price matched the entire thing, but I didn’t even give her that number. Since the insurance company would cover $130, that brought the total down to $59.92. Then she said I could take another $25 via mail in rebate because I bought 8 boxes of Acuvue lenses and Acuvue gives rebates for purchases of 8 boxes or more.
Of course, I already knew that, but I also knew that since I had an eye exam and this was my first time buying contact lenses, I would be getting a $60 rebate.
So I walked out of the store with 8 boxes of contact lenses, having paid $59.92, and I was going to be able to get a $60 rebate for my troubles.
Outcome: 8 boxes of lenses (valued at $287.92 had I walked into the store and purchased without any rebates) for -$0.08. Yup, I made 8 cents on my transaction and I couldn’t be happier.
I’d like to thank the woman behind the desk for their shoddy math, Hour Eyes for employing people who don’t know their company policy, and Davis Vision for stealing my $60 a week earlier so I didn’t feel bad about getting my money back by just going along with it.