Cell Phone

My AT&T Savings

I’ve been making a conscious effort not to worry about every last penny (hence the name of the blog) and instead tackle large recurring charges. The most success I’ve had has been with AT&T. To show how much we have saved, here’s a breakdown of how much we pay and how much we save:

What we use:

  • AT&T Family Plan 700 Minutes 200 bonus minutes per line (800 total; added by customer service representative)
  • Unlimited Text Messages for the entire family (added by customer service representative; expires in 4 months)
  • 1700 rollover minutes (1,000 added by customer service representative)
  • 18% employee discount

We use about 1,600 or 1,700 minutes a month as a family, so right now, we are dipping into our rollover minutes slightly (only 22 last month). When those run out, we’ll have to upgrade to the 1,400 plan, or get more rollover minutes added.

Here’s a breakdown of how much our cell phone bill would be each month if we paid for all of our features. They are the cheapest plans and features to cover our usage:

  • AT&T Family Plan 2,100 minutes – $109.99 for 2 lines + 2 additional lines @ $9.99 each
  • Unlimited Text Messages – $30 for the family

This comes out to about $160 + taxes.

Our bill this month? Less than $75 + taxes. So I save about $85 a month, which over the course of one year, comes out to over $1,000 in savings. That’s a lot for just a few minutes of research and a couple of phone calls.
 

How to Negotiate with Wireless Carriers


A few months ago, my brother went over his text message allotment (200) as part of our family plan, and I thought this was an abberation, so I increased his text messages to 1,500 for the month. I didn’t want this to continue. With overage charges being 20 cents per text message over 200, it was not worth it to rack up $20 in charges for texts 201-300, so he was put on the $15, 1,500 text message plan. This was the first time he was going over his limit considerably, so the following month, I decreased him back to the 200 message plan for $5.

This month, it turns out that his texting again went over his limit, and halfway through the month he was already at 200 texts. So, it was time to make a change. I had a 1,500 text message plan for $8.99 that was put on awhile ago with a special code that has since expired. Finally, my father uses 10-15 text messages per month ($2-$3) and my mother usually calls 411 and gets text messages sent to her phone, but does not know how to access them ($1).

I called up AT&T to complain about the plan we were on, and the conversation went something like this:

Me: Hi, I have a problem. We have a line on the account that uses about 400 text messages per month and your plans only give us options that do not fit our account. Can you help me find a solution?
Customer Service Representative: I’d be happy to help you. Unfortunately, the only plans we offer are 200 messages for $5 per month and 1,500 text messages for $15 per month. I see that you have 1,500 text messages. I recommend the unlimited text messaging for the whole family for $30 per month.

Me: That’s silly, I would save money by just adding $15 to his account. Together we’d be paying ($15 + $8.99= )$24, which gives us more text messages that we would need for less than $30. I’m very unhappy about this situation, and we don’t have the money to spend another $15 on text messages. I know that Sprint has other options for us, can I talk to someone who can help me cancel the account?

Customer Service Representative: One moment, I’ll transfer you to the Customer Retention Specialist.

Me: Thank You.

Customer Retention Specialist: Hi, I understand that you are considering leaving AT&T and I hope I can help you. let’s take a look at your account…may I suggest the unlimited family texting for $30 a month?

Me: No, that doesn’t make sense for us. It would be more beneficial to pay for $15 for that line, but that seems unreasonable when he’ll only be using 400 text messages.

Customer Retention Specialist: I understand. Well, there is not much we can, we don’t offer plans with text messages between 200 and 1,500 messages.

Me: Ok, well it seems like Sprint has the plans I’m looking for, so as much as I like AT&T, if you can’t help me, maybe it’s time to switch over.

Customer Retention Specialist: Well, we don’t want that. Let me see what I can do to help you.
(After a 5 minute silent hold, she returns) Thank you for waiting. What I am able to do is reduce the price for 3 months. We can offer you the unlimited package for $30 and we will pay for half of that.

Me: That doesn’t really help me, that’s a very short term solution. What will happen in 3 months? I’m going to have the same problem. Is there a way to make that a year? That would be a lot more reasonable.
Customer Retention Specialist: I don’t think I can do that.

Me: What about 9 months?
Customer Retention Specialist: That’s still something I can’t do, unfortunately.

Me: Well, then 6 months would be good.
Customer Retention Specialist: Let me see what I can do. (After another silent hold, she returns.) Hi, thank you for waiting again. What I can offer you is either 8 months of unlimited text messages for half price, or we can do 4 months of unlimited text messages for free. Which would you prefer?

Me: OK, that sounds pretty good. We’ll go with unlimited text messages for 4 months.

I went with 4 months for free because I figure in 4 months I will be able to call back and negotiate a slightly better plan. It took 30 minutes, but we were able to save $8.99 + $15 my brother would have needed + $3-$4 my parents spend. That’s a savings of about $27 a month. Over the first 4 months, that saves $108! Not bad.

Now, I realize that I will lose my $8.99 text message plan, but with my brother returning from overseas in 10 months and heading off to college, we’ll likely need unlimited text messages for the whole family anyway at that point. Hopefully I’ll be able to negotiate that down from $30, but either way, I am happy about the money we are saving.

Right now, we use about 2,200 minutes as a family (4 lines) and get unlimited text messages for a nice low price of….$79.17 per month, plus taxes. And of course, we don’t have phone insurance. That’s less than the monthly cost of one iPhone on the cheapest plan (450 minutes) with a text message plan. Not bad. Not bad at all.

Google Voice Can Save You Money

A few weeks ago, I found out about Google Voice, another service by Google. It has a lot of great features that are very useful and can potentially be used to save a lot of money. I signed up immediately, paying a few bucks on Ebay for an invite, and have been blown away by what I’ve found.

The Basics
As Google so eloquently puts it:

Google Voice gives you one number for all your phones — a phone number that is tied to you, not to a device or a location. Use Google Voice to simplify the way you use phones, make using voicemail as easy as email, customize your callers’ experience, and more.

Google Voice allows you to conveniently use one number for all your phone calls and text messages. They provide you a new phone number of your choice and it helps you manage your contacts and conversations. A few of the most important features are listed below:
For calls, Google Voice lets you choose which phone should ring (or multiple phones) based on the time of day and the caller. You can initiate a call using your phone, by dialing YOUR Google number, or through the website, which would ring your phone.

Text messages can be sent directly to your phone, but are also stored on the Google Voice site, similar to emails in Gmail.
You will have one public phone number than you can give out and not have to worry about whether you want someone to have your cell phone number. Simply block, automatically forward, or allow whichever numbers you want.

Voicemail can be customized for individuals or based on caller groups, and users can elect to read voicemail on the site or their email rather than listening to them.
There are loads of other features, and I encourage readers to look browse and see what really appeals to them.

How it Can Save You Money

While all of these features are nice, why is this on my blog? Well, Google users have been thinking of ways to use Google Voice and I’m going to present a way to save money each month by using Google Voice.

All Google Voice calls are placed by calling your Google number from your phone, and then dialing a friend’s number (When placing a call through the site, simply type their number in and pick up your phone when it rings). Because of this, if you use your cell phone, you will no longer be saving by using your network for free minutes. However, many cell plans now have free calling to a certain number of out-of-network numbers.

For example, T-Mobile has Fave-5, Sprint has Pick 3, and AT&T now has A-List, which allows calls to any 10 out-of-network numbers. If you have this feature, add your Google number to your plan, and use your Google number exclusively, you will no longer be using any of your limited minutes. So instead of having a 3,000 minute phone plan, you would be able to decrease your plan to 1,400 and use your Google number (And save $40.00 a month!).

It’s really a fantastic service, and as it grows, people are coming up with great new ways to utilize the free application.

Saving (Lots of) Money on Phone Plans

For the last few years, I’ve monitored my family’s AT&T plan by adding text messages for my brothers and me and arguing unnecessary charges from time to time. We started with 200 text messages, but there came a point where I was exceeding that limit and needed an upgrade. $15 for 1,500 text messages seemed like a lot, so I found a code online, spent an hour finding a representative who would add the code for me, and I now have 1,500 text messages for $8.99, which is must more reasonable.

What I didn’t consider until a few months ago is that while we were on a 2,100 minute plan, we were only using about 1800 minutes a month. So while we had lots of rollover minutes, we never had a need for them. I wanted a solution. I found another code online, this one for 200 free bonus minutes. I called up, talked to several different customer service representatives, and finally one agreed to add it to my line. Nervously, I asked the woman if she could add it to some of the other lines, and she said that it would be no problem. So suddenly we had an extra 1,000 minutes for the month that we weren’t paying for. I was able to drop us down to 1,400 minutes and reduced the monthly cost from $109.99 to $89.99 (plus an employer discount). I was pretty happy about saving the family about 200 a year.

My biggest accomplishment was not this, however. With 1,400 minutes, plus an additional 1,000 a month, we were now at a 2,400 plan for the price of 1,400. We were racking up rollover minutes an alarming rate, but they were never needed. I wanted to drop us down to 700 a month (for $69.99), but was aware of the AT&T policy that the number of rollover minutes could not exceed the number of minutes paid for each month. So with just 1,700 minutes (plus 700 rollover minutes to start), we’d be dipping into our rollover minutes and after a few months, we would need to go back to the 1,400 minute package. I called AT&T and negotiated reducing our minutes to 700 under the condition that as a buffer, they would add 1,000 rollover minutes. After getting this applied, we now had 700 minutes a month, plus 1,000 free minutes a month, plus 700 rollover minutes, plus an extra 1,000 rollover minutes. So 1,700 a month plus a 1,700 buffer. Our phone usage has increased steadily an we now use about 2,000 minutes a month, so I expect our buffer to last about 5 months. At that point, we’ll be forced to increase back to the 1,400 minute plan.

While that seems like an appropriate amount, AT&T has introduced a new feature, “A-List” which allows you to select 10 out of networks numbers that anyone in the family can call at any time, without using minutes. That’s a great deal, and would reduce the number of minutes used each month, but the offer only applies to plans with 1,400 minutes of more.

So eventually we’ll be stuck between a 700 minute plan (+1,000) that won’t cover our minute usage and a 1,400 minute plan (+1,000) that would cover us and give us many hundreds of rollover minutes a month. Neither plan is ideal, and the best idea seems to be to switch between plans every few months. It’s not ideal, but likely worth the little time and effort required.

Overall, I was able to reduce our monthly costs by $40 a month ($480 a year!), even while our phone usage increased. A little research a lot of haggling can sometimes go a long way.