I love negotiating and getting what I deserve, especially when it’s from a bank or the cable company. I hate when they steal your money or provide you with sub-par service without some time of reimbursement. So you can imagine my thoughts when Lauren’s cable went out for a few days.
The Internet went out on Friday, and Comcast promised they would come within a few days. On Monday they set up an appointment for between 9am and 1pm on Monday (they couldn’t pinpoint it any more than that??) and at 2:30 still weren’t there. In fact, they never came. They didn’t set up another appointment until Wednesday, when they said they would come on Friday. Nope, they didn’t show up. They didn’t even call. They finally came on Tuesday to fix the Internet. A week and a half without Internet. Can you imagine??
So of course, we called up to get what was rightfully ours. She should be reimbursed not only for the time that the Internet was out, but also for the time she had to spend waiting for them, the disrespect she was shown when they didn’t call to say they would be late (not to mention when Lauren called to ask about their status and was told, “we’re coming soon” the day they never showed up).
The conversation was pretty typical, and started off with Lauren explaining the situation and the woman on the other end saying she’d help any way she could. She offered $9 to make up for the week and a half the service was out. No way was that good enough. So Lauren requested to talk to a supervisor. After 20 minutes, the supervisor finally came on the line, heard the story, and offered $15 to make up for the inconvenience. I thought that was still too low, but the truth is that out of the $24 bill, $15 is over 60% of a month’s service, which is pretty good. And after being on hold and talking for over an hour, we decided it wasn’t worth wasting any more of our day.
I’m adding Comcast to my list of companies I hate. 33% of America has no choice but to use Comcast, so they continue to take advantage of their customers and completely disregard the fact that people have lives. I wonder what they would say if they arrived, called, and told them that I would let them in anywhere from one minute to 3 hours from now.