Monthly Archives: February 2011

It Never Hurts to Ask

It never hurts to ask for a discount.

On my recent LA trip, as soon as we hit 10,000 feet or whatever the minimum is to turn on your electronics during a flight, I powered up my computer, plugged in to the outlet between the seats, and bought the Internet package for $12.95. For 5 hours of not being bored on a flight, it seemed to be worth the price.

I did some blog work, wrote a few emails, and checked some sports scores. But about an hour in, I realized that my battery wasn’t charging. The outlet I had been using was broken. I tried fiddling with it but got no results. So I turned down the brightness on my computer really low and enjoyed the last few drops before having to power down.

Big bummer. Of course, on Virgin America, you get satellite TV, so I was able to keep busy enough and I took a short nap to pass the time. But I really would have loved a few more hours of being able to do something productive.

When I got home from my trip, I called Virgin America to see if they could do anything about it. I figured it wouldn’t hurt to ask and that I would be able to get back my $12.95, if nothing else.

Well, the first person I spoke to was pretty understanding. I explained that I chose their airline because I would be able to use their services, and when one of those goes out, I am clearly disappointed. He agreed that the situation kind of sucked for me, and offered a $25 credit toward a future flight. I asked if that’s all he could do, and after a few minutes I got the point that I wasn’t going to get any more money from him, but he did transfer me to the Internet department.

After explaining the situation to them, they checked my history to see that I used the Internet for a little while then not at all for the last 3 hours of flight. So the customer service representative offered me a code to use the next time I flew Virgin. Worth another $12.95.

In total, I got back $37.95. Not bad, but it’s not cash. The reason it doesn’t matter to me is that Virgin America has done right by me and has helped resolve the situation quickly and in a way that alleviated any concerns. I know I’ll be flying with them again, and I’ll just use my credit then!

Of course, this is an honor code thing, so I could complain about the same issue each time I fly, but this is a warning to you all not to abuse your new knowledge. If you do, karma will come back to bite you. But if you ever feel wronged, it never hurts to ask!

In fact, I feel better about flying Virgin now than I did before because I know if something goes wrong, they’ll be there to help me out.

Readers, when you feel you deserve something for less than exceptional service, do you ask for some discount or partial refund?

Best of the Rest: Bonus Edition!

You know how some people get year end bonuses? Well my year end bonus comes in February, and the check gets handed to me today! It’s a pretty exciting time at work, and during the big announcement, we got some great, classic personal finance advice: Use the money to pay off credit card debt, and save for an emergency fund! How smart! It made me very proud, but since I’ve got no credit card debt and already have my emergency fund, I have to find another place for it. Maybe it can get me started on my Roth IRA for 2011. Or should I spend it all in one place, what do you think?

Here are the weekly links:

Force Yourself to Save (via Thousandaire)

Sustainability Tip #55: Keep a Cold One In The Fridge (via Sustainable PF)

Reader Asks About Selling Home to Pay Off Debt (via Personal Finance By The Book)

There Is More To Risk Than Meets The Eye (via Generation X Finance)

What Frugality REALLY Means: It’s Not About Being Cheap (via Dumb Little Man)

It is Okay to Want Things but Don’t Justify that You Deserve It (via My Journey to Millions)

And here are the carnivals I was featured in:

Carnival of Money Stories hosted by Invest It Wisely

Festival of Frugality hosted by Money Crashers

A Big Loophole That Will Save You $25+ When Flying

This past weekend, I visited sunny LA (ok fine, it rained half the time), and I had a lot of stuff to bring for my four day visit. In addition to my my regular clothes, I brought several nice shirts as well as a tuxedo, which I packed carefully in a real ‘suit-case’. When folded the suit doesn’t get all wrinkled, which is pretty sweet.

I flew Virgin America, which is an awesome airline that features live tv, outlets, and unlimited free drinks. The only downside is that they charge $25 for a checked bag.

Not cool, Virgin America. Not cool.

Of course, since I hate spending more money than I need to, I wanted to find a way around checking a bag. You see, there’s a big loophole that most people don’t think about. Most blindly follow the rules without thinking about other options.

Instead of checking my second bag, I wanted to simple have two large carry-ons. While it would be a pain to carry two big bags through the airport, it beats paying $25 for each bag.

But they’ll notice, right? The thing is, who will notice? It won’t be the person at the counter (also, by not checking a bad, you can print your boarding pass at home and save time not sitting in line!).

The TSA agents watching your stuff going through the screener couldn’t care less as long as it fits. They’re not affiliated with the airlines and have no reason to enforce their rules.

The only people who may notice are the flight attendants and even then, only if it doesn’t fit in the overhead bin. By then it will be too late for them to do anything about it.

Let’s pretend a flight attendant said something about it. At best, they could set it aside and put your bag beneath the plane, but they’d never charge you. I’ve flown a lot and seen lots of bags but below the plane, but I’ve never seen or heard of someone being charged for a bag once they got past the security checkpoint.

Readers, would you try this trick? Is this considered stealing something that you should have to pay for?

Top 5 Tips to Save You Money on Home Remodeling Projects

The following is a post from staff writer Crystal at Budgeting in the Fun Stuff, where she writes about finding the balance between paying your bills, saving for your future, and budgeting for the fun stuff along the way.

Remodeling your house can be an effective tool used to achieve that look you’ve always wanted while retaining the neighbors that you have grown to love. Whether you’re renovating for your own pleasure or selling your home, a well planned renovation can transform any home into a work of art. It can also turn your home into a money pit.

Here are 5 tips to save you money on your home remodeling project:

1. Make Small Cosmetic Changes

For example, installing new cabinets in your kitchen could easily cost you $10,000 or more. A practical and economic solution is to simply replace the cabinet doors and hardware. Replacing the doors saves you from having to buy all new cabinets and gives a fresh new. Cabinet doors can be custom made to replace your current doors at a fraction of the full replacement cost. Small tasks like changing the lighting or adding a fresh coat of paint can take years off of the look of a house.

2. Use Moderately Priced Materials

For example, marble and granite countertops are very expensive and can quickly eat up your remodeling budget. Rather than using natural stone countertops, you can save a substantial amount of money by using a manufactured stone. Manmade stones are less likely to stain and are much cheaper. In the case of bathrooms, especially half baths, you can purchase left over pieces of granite slabs at a discount and still have a fantastic looking counter space.

3. Use Qualified Professionals

It may seem cheaper to hire Uncle John to fix your lighting issues but it will be a whole lot more expensive if you have to call an electrician later because your lights short circuit. One of the big ways to save money on your home improvement projects is to get the job done right the first time. Shop around. You will be able to find a qualified professional at a reasonable price. There is no use paying to have the same job done twice.

4. Address the Visible Areas First

If you want to stay within your budget, be sure to address the most visible areas first. Many homeowners deplete their budget on small pet projects and neglect the big areas that will make their home look better immediately. The kitchen and bathrooms are two areas that standout in any home.

5. Do Small Projects Yourself

If you have a basic knowledge of home improvement, you can do some projects yourself. Painting walls, putting up a mailbox, or varnishing your deck are all comparably easy to do and hard to mess up. If I can paint a room, anybody can paint a room. You can save yourself a pretty penny by doing small, easy yet time-consuming tasks yourself.

Mr. BFS and I save money by following our own advice. We’ve been happy homeowners for almost 4 years and have put a grand total of less than $3,000 into home remodels, yet our walls are painted exactly how we wanted and our entire first floor has wood laminate that can stand up to our dog’s paws.

You don’t need a large house to plan for some home remodeling projects. Little house plans can be difficult too because they require greater precision.

What tips have I missed?